FAQ

1. When Will I Receive My Order

Order Processing and Quality Check

 Each item undergoes a strict manual quality control inspection to ensure it meets our high standards. This process takes between 1 to 2 business days, depending on the time the order was placed.

Order Handling
All orders are processed within 24 hours after payment confirmation. The quality check is performed promptly to avoid any unnecessary delays. Once the inspection is complete and the item is approved, your order is shipped.

Estimated Shipping Time
Shipping usually takes between 7 to 15 business days, excluding weekends and public holidays.
In total, you can expect to receive your order within approximately 9 to 17 business days from the date of purchase.

Once your item is shipped, you will receive a tracking number to monitor your package at any time.

2. Can I Return a Product

Yes, we accept product returns within 14 calendar days of delivery, subject to the following conditions:

  • The product has not been opened or used.

  • The product is in its original packaging.

  • The return request is submitted within 14 calendar days from the date of receipt.

How to Request a Return
Please contact our customer service team to initiate the return process.
You will receive clear return instructions from us.
Once the returned product is received and inspected at our warehouse, a refund will be issued according to our payment policy.

All returns are subject to our Terms and Conditions.

3. What Payment Methods Do You Accept

We offer several secure and convenient payment methods:

  • Credit cards (Visa, MasterCard, Isracard, and more)

  • BIT

  • Bank transfer

All payments are processed through certified and secure payment providers.

4. Is Payment on the Website Secure

Yes, absolutely.
We use advanced security technologies to protect your personal and financial information.
All transactions are encrypted and processed in full compliance with PCI DSS Level 1, the highest standard of online payment security.
Your credit card details are never stored on our servers and are securely transmitted directly to certified payment gateways.

Your privacy and safety are our top priority.

5. Do You Offer International Shipping

Yes, we do.
We offer international shipping to selected countries around the world.
The list of available destinations will appear during checkout once you enter your shipping address.