Cancellations and Returns

Order Cancellation

• Orders may be canceled within 24 hours of placement, provided the shipment has not yet been dispatched.

• As these are custom-made products, cancellations after 24 hours will only be approved in exceptional cases and at the sole discretion of the company.

• Upon cancellation, a cancellation fee of 5% of the order value or 100 ILS (whichever is lower) will be charged, in accordance with the law.

• If the credit card company or another payment processor charges an additional fee due to the cancellation, the customer will also be responsible for this charge.

• A cancellation request submitted after receiving the product is only possible within 48 hours of receiving it.

• Once the cancellation is approved, the customer must return the product to the supplier within 2 business days, at her own expense.

• If the order has already been shipped, the cancellation will only be processed after the product is returned and in accordance with the return policy terms.

Product Returns

• Products can only be returned in their original packaging and without being used.

• Removing original covers or protective stickers from the product will be considered usage and will void eligibility for return.

• Products showing signs of use, unusual odors, or dirt will not be accepted for return.

• A return request must be submitted within 48 hours of receiving the package through customer service.

• After approval, the product must be sent back to the supplier within 2 business days, at the customer’s expense.

• Returned products that do not meet the return conditions will not entitle the customer to a full refund. In such cases, a partial refund of 50% of the paid amount will be issued.

• Refunds will only be credited to the credit card used for the original purchase, according to the schedule of the credit card company.

Product Exchanges

• Exchanges may be requested through Instagram, WhatsApp, or email.

• After receiving approval, the customer must send the product back to the supplier at her own expense.

• For discounted items, promotional items, or purchases made using a coupon code, exchanges are allowed within 3 days of receipt.

• For items purchased at regular price, exchanges are permitted within 30 days of purchase.

• The shipping cost for an exchange is 60 ILS each way.

• A product that has already been exchanged once cannot be exchanged again.

Defective Products

• Customers must inspect the product immediately upon receipt.

• If the received product is different from what was ordered or has a defect, customer service must be informed within 48 hours of receipt.

• In case of a defective product, the return will be processed without any cost to the customer.

• If no defect is reported within 48 hours, the product will be considered accepted in proper condition, and no claims will be accepted later.

• Please note: The bags offered are high-quality replicas with great attention to detail and an impressive resemblance to the originals. However, minor differences between the product and the original do not constitute a defect.

• A "defect" is defined as a substantial flaw that impairs the proper use or functionality of the product, including tears, loose stitching, or significant and visible stains.

• Minor color variations, slight measurement deviations, or insignificant differences from website images are not considered defects and do not entitle the customer to a refund or exchange.

• Every bag is carefully selected to provide a luxurious experience — at an accessible price.

International Shipping

We currently offer international shipping. However, please note:

• Returns or exchanges are not available for orders shipped to addresses outside of Israel.

• The customer is responsible for verifying the suitability of the product in terms of size, color, and model before placing an international order.

• Delivery times may vary depending on the destination and the local customs policy in the destination country.
  We strongly recommend reviewing all product details carefully and contacting us on WhatsApp with any questions before placing an order.

Customer Support

📩 For customer service:
✉ Email: info@luxeshadows.com
📸 Instagram: @luxeshadowshop